Frequently Asked Questions
This visitor information and FAQ provides key information to support a seamless and elevated experience in London
Travel Information and Requirements
Steps to Save QR Code for Pinnacle to Home Screen on iPhone
1
Scan the Code: Open your iPhone Camera app and point it at the QR Code
Open the Link: Tap the yellow link that appears over the QR code
Open in Safari: If the link doesn’t open in Safari, tap the share button and select “Open in Safari”
Add to Home Screen: In Safari, tap the SHARE button ( bottom menu bar )
Choose Option: Scroll down and select “Add to Home Screen”
Confirm: Name the icon and tap “Add”
Passport & Entry Requirements
Please ensure your passport is valid for at least six months beyond your travel dates.
Double-check your expiration dates to avoid any last-minute issues.
Many nationalities can enter the UK without a visa for short visits, but requirements vary. Please check the UK Government website before travel.
U.S. passport holders are required to secure a UK Electronic Travel Authorization (ETA) prior to travel. The application is completed online and should be arranged in advance to ensure a seamless arrival in the United Kingdom.
2
Apply for an electronic travel authorisation (ETA) - GOV.UK
Effective January 8th 2025, all U.S. citizens transiting through or traveling to the United Kingdom for tourism,
family visits, business meetings, conferences, or short-term study for 6 months or less will require an Electronic
Travel Authorization (ETA) prior to travel if they do not have a UK visa or legal residency in the UK or the Republic of Ireland.
It costs GBP £10 to apply. Everyone traveling needs to get an ETA, including babies and children. You can apply for other people. You cannot get a refund after you apply.
To apply you will need:
the passport you will travel with - not a photocopy or digital passport
access to your emails
a credit card, debit card, Apple Pay or Google Pay
You will need to upload or take photos of the:
passport
face of the person applying
You do not need to enter your travel details.
The fastest way to apply is by using the UK ETA app.
App Store
https://apps.apple.com/us/app/uk-eta/id6444912481Google Play
https://play.google.com/store/apps/details?id=uk.gov.HomeOffice.ho3If you cannot use the app, you can apply online with the link below:
https://apply-for-an-eta.homeoffice.gov.uk/apply/electronic-travel-authorisation
3
Electronic Travel Authorisation (ETA) details
Currency & Payments
The local currency is the British Pound Sterling (GBP, £).
Credit and debit cards are widely accepted, including contactless payments and mobile wallets (Apple Pay, Google Pay).
ATMs are readily available across the city. Tipping is discretionary; in restaurants, a 12.5% service charge is often included on the bill.
4
Weather & What to Pack
London weather is changeable. Expect mild temperatures with occasional rain.
We recommend layers, a light waterproof jacket, and comfortable walking shoes.
Summer temperatures average 18–25°C
5
Electricity & Adapters
UK voltage is 230V with a three-pin rectangular plug (Type G).
International visitors will need an adapter.
6
Getting Around
London has an extensive public transport network, including the Underground (Tube), buses, trains, and taxis.
Contactless credit cards can be used directly on public transport.
Black cabs are iconic and can be hailed on the street; ride-hailing apps such as Uber are also available.
7
Time Zone
The UK operates on Greenwich Mean Time (GMT) or British Summer Time (BST, GMT+1) depending on the season.
8
Health & Safety
London is a safe city, but as in any major capital, please remain aware of your belongings, especially in crowded areas.
Emergency number: 999 (police, fire, ambulance).
Travel insurance is strongly recommended.
9
Cultural Etiquette
Queuing (lining up) is taken seriously.
Please stand on the right and walk on the left on escalators.
10
Shopping Hours
Shops are typically open from 10:00–18:00, with late opening on some evenings.
Many shops and attractions are open on Sundays with reduced hours.
11
Staying Connected
Before departure, please ensure international roaming is enabled with your mobile provider or that your device is unlocked for use with an international eSIM, allowing uninterrupted phone and email access throughout the UK.